Recruitment & workforce
Master vendor services
Managed service provider programmes that give you one accountable partner for temporary and bank workforce supply — consolidating agencies, improving visibility, and driving compliance and performance across the UK and MENA.
What we deliver
Managed service provider capability
As a managed service provider, we take end-to-end responsibility for your contingent workforce — from supplier management and fill-rate performance through to invoicing, compliance assurance and executive reporting. You gain clarity on spend, quality and risk without ward and rostering teams chasing multiple agencies.
We currently operate several MSP programmes across the UK, alongside three MSP contracts in MENA. Each is configured around the client’s operating model — NHS Trust, private hospital group, ICB or regional healthcare buyer — but all sit on the same governance standards that underpin every Zentar workforce service.
- Supplier consolidation One master vendor relationship replacing fragmented agency usage and inconsistent terms.
- Performance management SLAs on fill rates, quality, incident escalation and time-to-fill with transparent reporting.
- Spend visibility Consolidated management information so procurement and workforce leaders see the full picture.
- Continuous improvement Joint improvement plans with your teams — not a set-and-forget contract.
MSP benefits
Why organisations choose master vendor
Master vendor and MSP arrangements suit organisations that want to simplify agency usage, reduce administrative load and hold one partner accountable for outcomes — without sacrificing clinical safety or compliance.
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Single accountability
One named partner responsible for supply, governance and escalation — not a patchwork of agencies.
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Reduced admin burden
Consolidated booking, invoicing and reporting so ward, rostering and procurement teams spend less time chasing.
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Cost & spend control
Greater visibility of rates, usage and trends — supporting better decisions on bank and agency spend.
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Quality & fill rates
Agreed SLAs on submission quality, compliance and time-to-fill, with performance tracked and reviewed.
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Compliance assurance
Framework-aligned supply, credential checks and audit-ready documentation across the supplier base.
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Governance & MI
Regular reporting, exception tracking and board-ready management information as standard.
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Supplier management
We manage tier-one and tier-two supply so you do not have to coordinate multiple relationships.
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UK & MENA delivery
Proven MSP operation in both markets — several programmes in the UK and three active contracts in MENA.
How we work
Compliance, governance and assurance
MSP delivery only works when governance is visible and compliance is non-negotiable. Our master vendor programmes embed both — so clients, regulators and frontline teams can trust the workforce arriving on shift.
- Framework-aligned supply — programmes structured around approved routes, transparent rates and audit-ready process.
- Credential & compliance checks — registration, right-to-work, training and role-appropriate checks before anyone is supplied.
- Incident escalation — clear pathways when quality, conduct or fill-rate issues arise, with named ownership on our side.
- Management information — consolidated MI on usage, spend, fill performance and compliance exceptions.
- Joint improvement — structured review cycles with your procurement, workforce and operational teams to drive sustained performance.