Zentar Health & Social Care
Supported living
Zentar operates supported living homes across London with staff on site 24/7 — helping service users step down from higher levels of care and build independence or semi-independent living, with quality support that feels like home.
What supported living is
Supported living is a home of your own — with care and support wrapped around it — so people can live as independently as possible. It is not a care home or an institution. Service users keep privacy, choice and control over day-to-day life, while staff help with the practical and personal support needed to stay safe, well and connected.
For many people referred by Local Authorities, ICBs and NHS partners, it is a step-down route from hospital, residential or crisis settings into a more ordinary life: cooking, routines, relationships, local services and personal goals — with 24/7 staff available when they are needed.
- Your own home Domestic living with dignity and privacy — not a ward or institutional placement.
- Support that flexes Help matched to assessed need, stepping up or down as independence grows.
- Choice and control Service users shape routines, goals and how support is delivered day to day.
- A path to independence Skills for independent or semi-independent living built into every plan.
Our model — 24/7 staffing across London
Our supported living facilities across London are staffed around the clock. That continuous presence gives service users and commissioners confidence that help is available day and night — for personal care, medication prompts, emotional support, risk management and everyday living skills.
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24/7 on-site teams
Qualified, vetted staff present day and night so support never depends on a single visit window.
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Step-down pathways
Structured support for people moving from higher-intensity care into community living at a safe pace.
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Independence first
Plans aim for independence or semi-independent living — building skills, not dependency.
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London coverage
A network of homes across the capital so placements can align with local connections and services.
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Safe, domestic settings
Homes that feel like ordinary housing — with dignity, privacy and a small-scale domestic feel.
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CQC-registered governance
Regulated delivery under Zentar Health & Social Care, with clear escalation and quality oversight.
Working with service users and referring organisations
Quality supported living is a partnership. We work closely with each service user and with the Local Authority, ICB, NHS team or case manager who refers them — so goals stay aligned, progress is visible, and support adapts as confidence grows.
- Person-centred support plans co-produced with the service user, family/advocates where appropriate, and the referring organisation
- Clear outcomes focused on independence, semi-independence, community access and reduced reliance on formal care over time
- Regular reviews with commissioners and care managers so packages remain proportionate to need and risk
- Transparent communication on incidents, wellbeing, skills progress and any change in support intensity
- Joined-up working with social workers, health professionals, housing partners and multi-agency teams
Activities and everyday life
Support is not only about keeping people safe — it is about helping them build a meaningful day. Our teams encourage routines, hobbies, education, volunteering, fitness and social connection that match each person’s interests and goals.
Activities may happen in the home or out in the local community. We support people to use local shops, leisure, health services and transport where appropriate — so skills learned in the house transfer into ordinary life.
What quality provision looks like with Zentar
We design services around choice, dignity, privacy and human rights — so people can lead confident, inclusive lives in the community. That means the right support, in the right home, with a culture that promotes independence rather than institutional routines.
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Person-centred care
Support shaped around the individual — preferences, communication needs, culture and personal goals.
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Positive risk enablement
Safe, proportionate risk-taking that helps people learn, grow and reclaim everyday choices.
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Safeguarding & wellbeing
Adult safeguarding practice, health monitoring and clear escalation routes embedded in daily delivery.
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Skills for independence
Cooking, budgeting, personal care, travel training and household routines built into support plans.
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Community inclusion
Help to access local health services, leisure, education and social networks beyond the home.
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Stable, trained workforce
Consistent staff who know the people they support — with training, supervision and continuity of care.
Our supported living homes across the UK
Each card shows a photograph, location and a short summary of the provision at that home.
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Kent
Evergreen Lodge
3 bedroom semi-detached home.
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Surrey
Grace Haven House
4 bedroom detached home.
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Kent
The Pathways
3 bedroom semi-detached home.
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Coventry
Serene Meadows
3 bedroom bungalow to single occupancy.
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Corby
Evergreen Lodge
2 bedroom end of terrace for single occupancy.
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Devon
Willow Bend Residence
3 bedroom bungalow for single occupancy.
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Colchester
Clover Field House
3 bedroom bungalow.
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Oxford
Highwood House
4 bedroom detached home.
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Nottingham
Sunrise House
4 bedroom detached home.
Local authorities, ICBs and partners — refer a package or set up a new provision
If you have a service user ready for supported living now, make a new referral through our care referral form — our team will review eligibility, fit and next steps, and respond promptly to arrange assessment and mobilisation planning.
If you are a Local Authority, ICB, NHS organisation or referring partner and would like to discuss working with Zentar Health & Social Care to set up a new supported living provision for your service users, please get in touch. We can explore locations, staffing models, step-down pathways and how a new home could support independence in your area.
Related community services
Explore adjoining pathways across Community & Social Care.